Loyal Customer no more
I’ve been a loyal customer for over 8 years now. My boxes are now always damaged and poorly packaged. I was missing a case of canned prescription food that was then replaced and the replacement cans arrived damaged. I was told I would be shipped a replacement. Cool, right? Nope. The vet’s office accidentally turned down a prescription refill request in error. She has a lifelong condition. It’s not magically going to heal itself. She needs to be on this prescription food that was originally ordered 2 weeks ago and I have to jump through hoops because Chewy messed up the order.