Awful cancelation process
Their tutors are genuinely great but everything else about this company is a nightmare. Customer service is beyond frustrating. I tried to cancel my subscription and got stuck on hold, passed around, and forced to answer irrelevant questions that had nothing to do with my request. Instead of respecting a simple “I want to cancel,” they push, guilt-trip, and talk over you like you can’t make your own decision. It’s not support it’s pressure. They’ll do anything to keep you paying, whether that’s pushing a downgrade or dragging out the process as long as possible. What should be a quick, straightforward cancellation turns into an exhausting conversation you’re basically forced into. I shouldn’t have to argue just to stop being charged. Honestly, the way they handle cancellations and treat customers is exactly why I won’t ever use this service again and I wouldn’t recommend it to anyone unless they’re prepared to deal with the same hassle.