No communication or refund after delivery failure and return
I am writing this review to express my frustration with the lack of support following a failed delivery. My order had a delivery issue on April 27, 2026. After following the company's instructions to contact the carrier, I was informed that the package had already been returned to the sender. Despite the carrier (Yanwen Express) confirming the return on April 28 and my subsequent requests for a refund, I have received no further response from the support team. While delivery errors can occur, the absolute silence from the company for over a week—even with the item being back in their possession—is unacceptable. I would advise potential customers to be cautious given the current lack of responsiveness regarding returns and refunds. I hope the company improves its communication loop to resolve these issues more promptly.