The AI assistants are quite hopeless
The AI assistants are quite hopeless. I kept getting hallucinatory emails. One such email declared that my flight had already left. My itinerary included three flights the second of which was cancelled by the airline. eSky did nothing to resolve the matter and after the airlines had rebooked you on a different flight, eSky kept telling me that my original itinerary was good. I am still receiving emails giving me updates on the cancelled flight as if it were still good. When I would ask for clarification and to speak to a real person, the AI assistant put me in touch with another AI assistant claiming to be a real person. It was this supposed real person that sent me the email claiming that my flight had already left. I had to speak directly with the airlines in order to understand what my real itinerary was. The insurance that I had in case of flight cancellation that I bought through eSky was provided by a Polish company with who am I could not get in touch because they asked for an order number which didn’t exist. And on and on ………..