Rockstar Jonnelle
Overall, my experience has been good and pretty smooth. What really stands out is Jonnelle—this isn’t the first time I’ve interacted with him, and I’m always happy when he replies on chat because he's very efficient and gets things sorted quickly. He explains things clearly and actually follows through. Compared to that, some of the other support I’ve gotten isn’t as helpful or responsive, so having someone like him makes a big difference.