Absolutely terrible experience
Absolutely terrible experience. Zero customer service. Never trust RedBus if you expect real support when something goes wrong. Most of their support is AI/chat-based, and reaching an actual human is a struggle. Even when you finally connect to someone, calls get disconnected randomly, there are no proper follow-ups, and complaints stay unresolved for months. In my case, the bus dropping point was changed unexpectedly, and RedBus provided absolutely no help or accountability. Completely unreliable support system.