I wish I could give Zero stars
I wish I could give 0 stars. First, I tried cancelling the flight a few hours (maybe 6 hours or so) after purchasing. The reason because I found a cheaper flight by booking directly through the airlines. Customer service (which was extremely slow) told me the airlines has a non-refundable cancellation policy regardless of the time period that passed. They refused. Days later, two days before my flight, I start receiving emails from Esky saying my flight was cancelled by the airlines and they will keep me updated. I called the Airlines and the flight wasn’t cancelled. Also, they do give full refunds if cancellations are made within 24 hours. Dishonest, disorganized, and created a stressful situation for me. I’m supposed to attend a family wedding and travel tomorrow. Now it’s too late to find another flight because costs of flights have doubled, seats are sold out, and I’ll miss the wedding that I have already spent money preparing for.