"Misleading Insurance and Poor Service" would be the English equivalent. It directly highlights the key issues.
Before two years ago, I bought Gucci glasses from this terrible place. At that time, customer service convinced me to pay extra for what they clearly told me was a 5-year insurance plan because Gucci glasses are expensive and I wanted peace of mind. Now, only two years later, I went back just to replace the lenses — not the whole glasses. The manager looked at my glasses and immediately told me I needed to replace the entire frame because “it might break soon,” even though my glasses are still completely fine. When I reminded her that I had insurance, she suddenly claimed that my insurance was only for ONE year and already expired. That is not what I was told when I paid for it. Someone there clearly lied to me just to take more money from me. On top of that, the treatment and customer service were awful. There is an employee named “Dee” who was extremely rude and disrespectful. I honestly do not recommend this place at all. They only care about taking your money, not helping customers. Be careful before buying anything from them.