Chat feature is dogshit
Bro the customer service chat feature is dog shit, idk if it was just the agent I specifically had or if it was because of the script they have to follow but either way it was terrible. All I wanted for my order information email to be resent because I hadn’t received it and it took 20 minutes, first they took forever to look up my information and kept asking me my name and email even though I already said it and all you have to do it scroll up to see it again, then they misunderstood the situation thinking my order didn’t go through and said I have to go to billing because of a wrong charge, and finally at the third time when I clarified that I simply want an email to be resent, then finally after another like 10 minutes of waiting did I finally get the email, even then idek if it was the agent or if I got the original email that hadn’t sent for some reason. On top of that, the fake bs they have to say “thank you for your patience”, “give me a moment while I look into this for you” only works if you actually get shit done, not if you keep repeating it without actually helping