Super Shady Business Model
I signed up to Superprof so I could find a guitar teacher for my daughter. The way it's posed is you pay an up front fee if you book a lesson. By paying this fee, you gain access to the ability to contact as many potential teachers as you would like. Each time I reached out to one of their listed tutors, they would immediately respond saying they were available, then when I tried to actually schedule with them they would mysteriously decline the the lesson they had so quickly responded yes to. I reached out to at least 5 different people and each time it was the same situation. Lo and behold I was charged a fee even though no one actually followed through. I was told because they initially accepted my request it counted toward the fee. To add insult to injury I was charged a recurring monthly subscription fee I was unaware of for this awful experience. The business model is very shady as it encourages engagement but no actual follow through. In fact, I'm pretty sure many of the "tutors" on the site aren't real and are only there to pad the site out and generate engagement/fees. I would absolutely not recommend using their services. I was refunded two of the 5 months of fees I unknowingly paid after MUCH back and forth with their customer service. Total waste of my time and money.