ABYSMAL AT BEST!
Unacceptable! 72-hour delay and an unapproved delivery downgrade. Highly recommend going elsewhere if you expect a company to honour the items and shipping tier you actually requested. My experience with Vapesourcing UK has been nothing but disgustingly frustrating. They advertise guaranteed delivery standards (DPD Next Day / Royal Mail Tracked 48), but their internal processing completely invalidates this promise. I ordered on Tuesday, "before the afternoon cut off to ensure delivery is processed the same day" —according to their company policy; I explicitly selected DPD Next Day delivery. Without my consent, their back office automatically changed this to a Royal Mail 48, and charged me accordingly [maybe a glitch in their system, they will argue.] Furthermore, it took them 72 hours just to process and fulfill the order, which required a 48-hour argument with a customer service representative named "Joey" —where I had to manually screenshot and send them their own company terms & conditions—just to get them to fulfill the order. A customer should not need to "bully" a company to fulfil their legal obligation in keeping with UK Trading Standards. I'm entirely expecting [as I have read] to receive any vape as opposed to the ones which I have ordered. Due to their utter incompetence, an order that should have arrived on Wednesday [Thursday, at the latest.] I requested next day delivery, because I NEEDED the items next day, now I'm left without my items or any vapes for that matter for a further 4 working days. Ridiculous!