Service Dissatisfaction
I have my dogs food on auto ship and have had no problems until now. The food was ordered and paid for, but was not shipped/delivered until a week after my dogs had already run out of food. I communicated my concerns with customer support and they only refunded me $30 (less than half of the cost of the bag of food). I order this food through chewy because it is not offered in stores. After receiving the food I ordered some toys/treats for the dogs since their birthday is in a week and those were shipped same day and will be delivered in three days. I don't understand why food is not expedited especially when concerns of running out of food have been voiced. Nor to I understand why toys/treats would come before food. I shouldn't have to stress about food for my dogs. I called customer support to ask about the issue of prioritizing food over toys/treats and ultimately I was hung up on. Very dissatisfied with the service provided.