Poor Customer Service and Unresolved Account Hold
The management and customer service coordination of this app have been extremely disappointing. I sent money to Nigeria ($725), and due to a system glitch, the recipient was credited three times. I immediately informed customer support and was assured the issue would be escalated and resolved. We were provided with an account to refund the excess payment, and we complied immediately. Unfortunately, after the refund was made, I started experiencing indiscriminate deductions from my wallet, and a hold was placed on the recipient’s bank account. Although the deductions from my wallet were eventually reversed, the recipient’s account remains on hold. Despite multiple attempts to get this resolved, customer service representatives repeatedly asked me to retell the entire story from the beginning, showing a complete lack of coordination and follow-through. The case was eventually marked as “resolved,” even though the recipient’s account has remained locked for over a week after all refund obligations were fulfilled. This unnecessary hold has caused significant financial loss and distress to the recipient, and nothing can be done until the app operators communicate properly with the recipient bank to remove the restriction. This entire experience has been frustrating, unprofessional, and poorly managed. You seriously need to do better!