Faulty Primsplsu Cyclone Washing machine
Purchase their Cyclone Washing machine. It was faulty on the first day, first run. The water just cannot stop going into the washing machine. Called their service hotline and the person said will need to send a technician to repair. Like shouldn't it be a 1 for 1 replacement? I paid for a brand new washer but prism+ delivered a new but faulty one to me, then simply just offered a repair. I told them I wanted a replacement instead, but they simply said the technician will need to diagnosed first and they can replace only if cannot repair. Finally when the technician is here, he literally repair all the parts he can think of but it doesn't fixed the issue, so they finally agreed to replace. BTW, when the technician was doing the replacement, the inside of the machine looks like some cheap plastic materials put together. I guess you really get what you paid for. What is worse, I still need to wait for 1 week before the replacement delivery! it is already very frustrating to encounter such an issue, yet there doesn't seem to have any effort done to resolve this issue ASAP. My last purchase of a Prism product ever.