extremely disappointed
extremely disappointed with my experience with Hermose Hair. I asked for a refund 4 days ago, and my funds were just now being returned after being held with little to no communication. My birthday and Mother’s Day were not taken into consideration at all during this process. I truly wanted the wig and was excited to support your company, but if the order could not be fulfilled properly, I expected a timely refund instead of my money being tied up for days. Holding a customer’s funds without resolving the issue quickly is very unprofessional and honestly comes across as low down and fraudulent. This situation caused unnecessary stress during an important time for me, and I feel completely let down by your customer service. Customers deserve honesty, communication, and respect when spending their hard-earned money. I hope your company takes situations like this more seriously moving forward because this experience has definitely made me reconsider ever shopping here again.