"Documented Cancellation, 7 Unauthorized Billing Attempts, and 4 Months to Resolve: Avoid Crunch Fitness
In November 2025, Crunch raised my monthly rate without any advance notice. When I tried to review my membership contract to understand what I had agreed to, their website was broken and the contract was inaccessible. I reached out by email for answers, to flag the broken website (when I checked back a couple of months later they still had not fixed it), and after getting no help with either, to cancel. The Crunch Assistant General Manager told me by email that cancellations required an in-person visit or written cancelation request by mail and then stopped responding entirely. As you will see, Crunch apparently does not read its mail for months at a time... I went in person. At the desk, I was told I would have to pay out the remainder of a full year upfront to cancel immediately, which was never mentioned when they instructed me to come in person or cancel by mail. I refused. After pushback, the employee backed down and processed the cancellation. I left with a printed confirmation (which I had to push for, and I'm glad I did): account canceled, $0 balance. Ten minutes later, after I had left, Crunch attempted to charge my card $107.91. Over the next three months, they attempted six more charges ranging from $11.99 to $40.97. I filed complaints with the Oregon Department of Justice, the Consumer Financial Protection Bureau, and the Better Business Bureau. Crunch ignored all of them. Both the DOJ and BBB closed their complaints out entirely due to Crunch's non-response. I sent certified letters to the Beaverton location and corporate New York in December 2025. Those sat ignored for months until someone finally emailed me in March 2026 to say they had just seen my letter. That is what canceling by mail would have looked like. Four months after a documented cancellation with a printed $0 balance confirmation, I finally got written acknowledgment that the account was closed and nothing was owed. Read the other reviews here and all over the internet. This is not a one-off. Every step of this process, from the unannounced rate hike, to the broken website, to the hidden cancellation fee, to the months of unauthorized billing attempts, to threats of sending you to collections, was designed to either extract money or wear you down until you give up. It is stunning this business is still operating. Or is allowed to. Document everything before you ever set foot in this gym. Better yet: don't.