3/4 delivered... kinda?
I ordered four bouquets through Teleflora for Mother’s Day weekend, specifically scheduling Saturday delivery because I work 12-hour nursing shifts and wouldn’t be home Friday. I also paid extra for Saturday delivery. On Friday morning, one bouquet was unexpectedly delivered while I was at work. To the florist’s credit, they explained they had been told Friday delivery and even offered to come pick the flowers back up and redeliver them Saturday when I explained the situation. Thankfully, I was able to get someone to my house to bring them inside. Saturday, I received confirmation that all four bouquets would arrive that day. Two more bouquets finally showed up around 9:30 PM Saturday night. While I understand Mother’s Day weekend is incredibly busy, delivering flowers that late at night is stressful, especially when I still had one bouquet completely missing and needed all four the next morning. By Sunday morning, the fourth bouquet still had not arrived. I contacted Teleflora, and customer service was polite and did issue a refund after being unable to contact the florist. However, a refund didn’t solve the actual problem: I had specifically ordered four bouquets because I was seeing four important women on Mother’s Day. Instead of enjoying the morning, I spent it frantically driving to multiple stores trying to find replacement flowers at the last minute. The bouquets that did arrive were beautiful, and I appreciate the florists who completed them during an obviously overwhelming holiday weekend. My frustration is mainly with the lack of communication, inaccurate delivery scheduling, and paying extra for guaranteed Saturday delivery that ultimately wasn’t honored. Considering the already high bouquet prices plus substantial delivery fees, I expected more reliability and transparency. Unfortunately, this experience makes me hesitant to order through Teleflora again.