Disappointing Mother's Day
Teleflora really let my mother and me down this Mother's Day. I placed an order that was to be delivered on the 9th. Everything was submitted and confirmed. Then came an unexpected cancellation email later that made it impossible to get flowers to my mom on this special day. I called their customer service to see what could be done, and the gist of what I was told was that nothing could be done and that the soonest the order could be fulfilled was on May 18th!?!? This all could have been avoided by being honest and making it clear that there was no way to fulfill an order by Mother's Day. If you go to a business and are told that they cannot provide you with a service you are seeking, then you seek out another option. But if a business says that they can provide a time sensitive service, takes your money and then does not provide what they said they would, simply giving a refund isn't acceptable. At that point, it's too late!!! The refund doesn't make up for the lost time and fact that my mom didn't get any flowers by Mother's Day!!! You charge a lot for the service you provide, do better if you want to stay in business. The score of 1.9 stars on Trustpilot says it all. Don't gamble with Teleflora when it comes to special moments that you want to celebrate. Disappointing experience from both the perspective of the initial order and the customer service hotline. Edit: I called the number given to me through the seller response and ended up being offered nothing. I was told I'd be given a refund and a 25% discount for a future order. I can tell you there will be no future orders