worst customer service…
I had one of the worst customer service experiences I’ve ever dealt with through Nike. I purchased my kids’ shoes during Nike’s Cyber Monday sale for Christmas. They received them on Christmas Day, wore them for only 4 months, and the shoes completely fell apart. Since Nike advertises a 2-year manufacturer warranty, I contacted customer service about sending them in. Before sending them back, I specifically asked a representative if I would be able to repurchase the exact same shoes for the Cyber Monday price I originally paid since the damage was due to a manufacturing issue. He assured me I would. We sent the shoes in, they approved the claim, and I received a refund. Then, while trying to reorder the shoes, TWO different representatives told me they received approval for me to purchase the shoes at full price and that Nike would reimburse me the difference afterward. So I trusted what I was told and placed the order at full price. After the order was placed, Nike then told me they could not reimburse the difference after all. At that point, I immediately requested a refund because I was absolutely livid. I was told the same thing by THREE different representatives, only for Nike to completely backtrack after the purchase was made. The issue is not even just the money at this point. It’s the lack of communication, false promises, and wasting a customer’s time. I do NOT recommend Nike customer service based on this experience, and unfortunately, I will not be a returning customer.