£1,300 stuck – no support response after multiple tickets
I have been a seller on Alias for several years. After returning to the platform, I have £1,300 in pending earnings I am unable to access due to a phone verification issue — the app requires a code sent to an old number I no longer own, and there is no way to update it without first verifying via that same number. I submitted a support ticket on Saturday and followed up on Monday. Despite this, I have received no meaningful response — only automated replies. I am now escalating formally and would urge Alias/GOAT Group to contact me directly to resolve this. I would be happy to update this review once the issue is resolved.