Rotimatic - terrible customer support, faulty machine
I have only had terrible experiences with the Rotimatic NEXT unit. Even after a replacement on a new unit due to Wi-Fi connectivity issues, I'm facing new issues with the flour tunnel being blocked consistently. After repeatedly contacting the Rotimatic Support team, I've failed to even get a response from them for any help. After numerous requests and escalations, the Support team gave me a phone number which went straight to voicemail. I have not received any response for weeks yet. They also asked me for a time to talk, which I provided, but no calls from them either. After running out of patience, I have finally filed a formal complaint with the Massachusetts Attorney General's Office about the lack of support. Hope this information helps anyone else in this forum who is in a similar situation like mine.