sofa delivered with visible quality issues
I ordered a sofa and loveseat from Coleman Furniture on April 26. The sofa was delivered on May 7, but unfortunately it arrived with a small hole on the back and scratches on the recliner switches. To be fair, these issues were reported immediately in the presence of the delivery driver, and the after-delivery care team did respond and initiated communication with the vendor. However, even after more than a week, the issues remain unresolved. What has been most frustrating is learning how restrictive their policies are. Once you purchase online, customers appear to have very limited options regarding returns or replacements, even when items arrive damaged. The company seems to have full control over how and when issues are addressed, leaving customers with little protection or clarity on timelines. I would strongly encourage future shoppers to carefully read and understand the return and damage policies before making a purchase. The furniture itself may look great, but customer support and post-delivery resolution can be a difficult experience if something goes wrong.