Damaged good not being replaced in a timely manner. Horrible customer service and communication.
I ordered a Nestfair Queen loft bed online for my teenage soon. It arrived and the 3rd box had multiple broken boards in it and bent metal. I called Home Depot. They basically started a ticket for me but said I would have to contact the company myself to get a replacement box. Nestfair has been taking their own sweet time getting back to me and said they would have someone in the warehouse address it. I have asked 3 times to have the damaged box expedite shipped to us as my son is starting high school and currently sleeping on the floor. They have completely ignored those emails. I have no idea if or when the replacement parts will be sent. Nestfair has been horrendous to deal with and if Home Depot is going to sell something online then they need to have the customer service to back it up and should have handled all this myself. Home Depot will no longer be getting my business. I will never order anything from Nestfair again.