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One Legal | An InfoTrack Company

OneLegal glitches

After submitting a new bank on the payment methods page, the automatic refresh continued to show the old bank information. I made several attempts and called support. It turns out that after submitting the information, the webpage was not refreshing the updated record. After I closed the page and re-opened it, the updated record was displayed. After all that, I went back to my other window that had my filing with all documents uploaded and just waiting to be processed. I selected "continue," and the window just closed and took me back to the home screen; I had to start over again...I've never had these problems in the past.

2026-05-14