Changed flight day and wouldn't refund
Booked a ticket 'direct from kayak,' so I have to take responsibility for not validating who they worked with. The ticket booking went through, but I received an email shortly thereafter that my return flight was moved -by 6 days! I emailed a frantic response (which I never heard back about), and tried to get clarity from the chatbot, but it just said a person would need to call from the company. During the several day wait to hear back, I got new emails daily stating there were more changes, including the cities I was flying to. All these said they were initiated by the airline, but the airline denied and showed me booked on the original flight. I finally got a hold of someone and said I would need to cancel because the flights they are trying to change me to don't work, but contrary to us dot regulations they said the cancellation fee would be $1200. I highly recommend avoiding this company. I'll be out thousands of dollars having to rebook with a reputable company.