Worst customer service
The product in itself is not that bad. Just didn't do it for one of my cats. The problem is customer service. I had to argue during three weeks to get the correct information to return the litter because the information they sent me was for FedEx returns, but they asked to return it through Canpar. They received it April 14th. So far (May 15th), still no news or refund. I wrote again today : they will contact me by email to figure out what is the problem. You have to pursue them to get an actual answer or follow-up. For 1600$, this is far from acceptable. Furthermore, they need to follow-up accordingly : they asked me to return everything in the same box, even if I had to separate order numbers. Now, they have questions about some items. It would be illogical to think that they cannot link my two orders, done on the same day, at the same time, with the same infos, and execute the refund.