Good pricing, poor quality control
I sought printing for an 8.5” square cookbook, lots of photos and high design aesthetics. Mixam’s website displayed a lot of photo books with beautiful quality, and their pricing was quite competitive. I’ll try to make a very long story short. When Mixam got it right, the books were gorgeous, HOWEVER… • The proof copy printed through PrintLink had pages skewed by a noticeable 1/8” one corner to the other. • Despite prior contact with an agent via chat who made notes in my account, sending an email to CS ahead of my order, and including a note requesting careful attention to detail on the order itself, 28 of the 76 copies printed had groups of pages swapped so one section was duplicated and another was missing. • After I submitted photos (twice), Mixam agreed to reprint the 28 copies, but was reluctant to give any kind of refund for the shrink-wrap or for the additional cost of shipping replacements to customers or all the time I had to spend (not to mention the brand impact) investigating and managing the error. They finally agreed to print an additional 28 copies at no cost to compensate me for the extreme inconvenience. • Despite being aware that they had already messed up, the first 28 had 7 copies with paper misfeeds that created wrinkles across pages and ink offsets on the facing pages. After I submitted photos, Mixam agreed to reprint the 7 copies. • To my absolute dismay, the second 28 arrived with printing registration issues that created shadows around text and blurry photos. None of those copies were of the quality of the initial print run. After I submitted the video demonstration they requested, Mixam agreed to reprint the 28 copies. • The 7 copies arrived and were okay, though the color on the covers was inconsistent. • The final 28 arrived and were good. Finally. From the time I notified Mixam of the initial error, it took over a month, two phone conversations and numerous emails with the CS agent, and MANY hours of my time inspecting every copy page-by-page to finally resolve the screw-up. For me, I need a printer I can trust to deliver quality products reliably without me needing to serve as Quality Control for their work, so Mixam won’t be who I turn to when the current stock of books run out nor for future projects.