Goodbye after 11 years of giving you my business!
I have been ordering from them for the last 11 years and I've always been happy. However when it came time for customer service because one of my orders is lost, the experience turned incredibly frustrating and they were of zero help, continually giving me their pre-scripted canned responses even though it was very obvious that my order was lost. It shipped 15 days ago, but tracking still says that UPS has not received the package. They refused to do anything until 14 business days pass, even though it is blatantly obvious that my order never made it to UPS. I felt like I was continually being gaslit by them, and almost being shunned a little bit because I chose their economy shipping, but only because they mark their shipping cost up an absurd amount. I'm very sad that after 11 years of giving them my business, they have completely lost my trust and my business. The right thing for them to do would have been to reprint my order right away (and it was a very small order) and ship it out right away. But instead they put me in this ridiculous holding pattern and refused to do anything to help.