Prior to two weeks ago
Prior to two weeks ago, I would have gladly given a raving five star review. My phone stopped working. The message I kept getting was that my device wasn't connected to a network. My wife's phone still works. We're on the same plan. I called customer service and tech support. They were very kind, and seemingly helpful as they said there was a problem with my Sim card. They tried to fix it, with no luck. I got frustrated, because due to my job, I need to have communication, finally I just ordered a new phone from Puretalk, and paid for rushed delivery. The next day my phone was delivered, and I followed the step by step process to transfer stuff and get it going. Same message. Your device is not connected to a network. I've tried the web site and the customer service number at least twice a day for the past five days with no contact or response. I'm under a contract, but I think it's been broken now.