Very frustrating bank
Very frustrating bank. They are very happy to take your money, but be warned that withdrawing it not very easy. One would think you can have free access and control over the funds you deposited, but my firsthand experience shows this is not the case with Novo. Not sure if they just don’t have my money, or their system has glitches, but either way, the customer service is non existent—really, there is no number to call. Email responses take over a day. How do you run a company like this? Is it just me or do fintech companies have their priorities backwards? Real customer here with a real issue and they can’t even get it resolved. I asked for a simple withdrawal and they told me they had to look into it. For days and days with no resolution or explanation. Seriously? Deposit here at your own risk.