Order never fulfilled
Placed an order for a Mother’s Day arrangement to be delivered on Mother’s Day and what should have been a thoughtful gift turned into one of the worst customer service experiences I’ve had. The order was nearly $100, and not only was it never delivered on the promised date, it was apparently never even made. On Mother’s Day itself, after spending nearly an hour on hold just trying to reach customer service, I was assured the arrangement would be delivered no later than 8:00 PM. That never happened. No delivery. No call. No email. No explanation. I attempted to follow up over the next two days. The first day, nobody answered at all, and the local Phoenix store was closed despite posted business hours stating it should have been open. The next day I sat on hold for over 30 more minutes only to be told that there were “several orders” that had not been fulfilled. Their idea of making this right? Offering me a cheesecake bite as an apology for a completely missed nearly $100 Mother’s Day gift. Seriously? I declined and simply asked if they could deliver what I actually paid for, even though Mother’s Day had already passed. I was then assured the arrangement would be delivered the following day. Again—nothing happened. It has now been a full 8 days since the order was originally supposed to arrive. Still no delivery. Still no refund. Still no apology. Still no acknowledgment of the absolute failure in service and communication. Missing a delivery is one thing. Repeatedly making promises you have no intention or ability to keep, leaving customers sitting on hold endlessly, failing to communicate, and then acting as if a tiny free dessert somehow fixes it is unacceptable. This experience was beyond disappointing — it was careless, disorganized, and frankly ridiculous. I will never order from Edible Arrangements again.