This is a formal complaint regarding my…
This is a formal complaint regarding my bus booking through redBus. Booking Details: Passenger Name: AshiqOperator: EMERALD TRAVELSJourney: Shornur to ThiruvananthapuramJourney Date: May 18, 2026Departure Time: 12:20 AMTicket No: TV6F20090608PNR: 253256Seat Number: 37 I paid around ₹1400 for a semi-sleeper bus service. However, the bus that arrived is completely different from the one shown and promised during booking. This is clear misrepresentation and cheating of passengers. The delay of more than 1.5 hours due to heavy rain is understandable. But changing the bus type and providing a poor-quality replacement vehicle without prior notice is absolutely unacceptable. Major issues faced during the journey: Almost no leg space Impossible to sit comfortably despite booking a semi-sleeper Cannot stretch legs properly Push-back seat does not recline properly because the last-row passenger gets disturbed Extremely congested seating arrangement Passenger comfort and safety completely ignored This is not the service that was advertised or paid for. Collecting premium fare and then providing an inferior vehicle amounts to unfair trade practice and deficiency in service under the Consumer Protection Act. This is a pure form of passenger exploitation. I am a Municipal Councillor, and I will officially escalate this matter before: Consumer Court Motor Vehicles Department Kerala Transport Authorities Public grievance platforms and media if necessary I have sufficient evidence including: Booking confirmation Photos/videos of the actual bus Seat condition Delay details Service mismatch proof RedBus cannot escape responsibility by blaming the operator. The platform is equally responsible for allowing misleading listings and cheating passengers after collecting money. I demand: Immediate clarification regarding the bus change Compensation/refund for service mismatch Strict action against the operator Assurance that passengers will not be cheated like this again Passengers are paying for promised comfort and safety — not for fraud and false advertisement.