Review
I initially tried to return my order because the product pictures on the website were (atleast to me) misleading. Ordered a Qwertz layout eventhough the pictures showed Qwerty. Unfortunately, I received no response from customer support despite emailing both the .DE and .COM addresses. They reached out to me after a few weeks in order to sort things out. That said, the issue was eventually resolved. I received most of my money back, although I had to pay for the return shipping myself, which is understandable, and the original shipping costs were not refunded. The process took quite a while, but thanks to Suki from customer support, everything was sorted out in the end.