Very disappointing experience working…
Very disappointing experience working with Newtek Bank and loan specialist Angel Stuckman along with her team, Jonathan Ripley and Cristian Torres. We were initially pre-qualified and promised a fast closing, which is why we decided to move forward with the process. From the very beginning, we clearly explained that we were not interested in any loan requiring personal real estate collateral. Despite that, we spent weeks submitting documents, answering repeated requests, restarting applications, and constantly following up with very little communication. What made the experience even more frustrating is that after all the time, paperwork, and back-and-forth, our application never even made it to underwriting. Emails regularly went unanswered, promised follow-ups never happened, and we were repeatedly told things would be sent or updated only for nothing to happen. As business owners, we understand lending takes time, but basic communication, transparency, and professionalism should still be expected. Unfortunately, that was not our experience, and a significant amount of our valuable time was wasted. Very frustrating and disappointing overall.