Bad Customer Service & Misleading info…
Bad Customer Service & Misleading info online. Website mentions you can cancel before they ship it out - didn't reply to my email until AFTER they had already shipped it (I ordered the wrong size accidentally.) Once I received it, I followed their return process online which said they would get back to me via email with a return approval & return label. I had to follow up twice before I received an email (over 1 week later.) They requested screenshots & additional information twice over 2 weeks (even though I did the return through their own website.) It wasn't until I said I would be leaving a review & requesting a bank dispute that they finally responded & said my return was accepted. They then said they do not provide return labels, despite their website saying they do, and I would have to pay for it & post it out myself. However, online it says they will provide & deduct from the return amount. I have since had to do a bank dispute because the cost to post it back to them exceeds the amount I actually paid to have it shipped from USA. Would've been avoided had they just approved my cancellation from the beginning. To top it off, it was 1 month after I received the order that they finally approved my return request, so I am worried I will pay & post it out & they still won't refund me saying it was shipped out too late... I would rather not risk it.