Closure of a Novo Online Bank Account
I have contacted Novo Bank numerous times requesting the closure of my account, yet the account remains open and unresolved. Despite repeated attempts through the online portal, I have been unable to complete this process because the system states that a customer service representative must handle the account closure. However, Novo does not provide a direct phone line to speak with a representative, making it extremely difficult to resolve this matter. In addition, there is still more than $200 remaining in the account that has not been transferred to the external account already on file. This issue has persisted even though the business associated with the account has been closed. This experience has been incredibly frustrating and unacceptable. I have formally requested the immediate closure of this account and the prompt transfer of the remaining funds numerous times. As of this post the matter has still not been resolved.