UPDATED - I had an extremely disappointing…
UPDATE: After I posted this review, the company contacted me and offered a refund on the condition that I remove it. After receiving the refund, I chose not to delete the review because I believe other consumers deserve to see the full picture of my experience with the company's customer service. Since then, I have been receiving repeated emails from the company asking me to remove the review. One message stated: "Since I have honored our part of the agreement, I would appreciate it if you took a moment to remove your review as promised. Your feedback matters, and I want to ensure it accurately reflects the final, resolved outcome of your experience. I kept my promise, so please do the same." While I appreciate that the refund was eventually issued, the continued pressure to take down a truthful review has only reinforced my concerns about how the company handles customer feedback. ------------ I had an extremely disappointing experience with and their customer support. I purchased Disk Drill PRO because, as a regular consumer (not an IT professional), I reasonably believed the paid upgrade would help me recover and properly work with files from my drive. The drive was still visible in my system tools, so it seemed logical that upgrading to the PRO version was the next step. Unfortunately, the software did not work for my situation at all. After wasting significant time trying to make it work, I ultimately had to turn to professional data recovery specialists instead. What frustrated me most was the company’s response when I politely requested a goodwill refund. Rather than showing any understanding, support simply repeated their policy and implied that because previews are available in the free version, the purchase was automatically “conscious and considered.” This completely ignores the reality that non-technical users may not fully understand the limitations or implications before purchasing recovery software. I stopped using the software as soon as I realized it would not solve my problem, uninstalled it completely, and requested a refund in good faith. Despite this, they refused to make any exception whatsoever. Their customer support felt cold, dismissive, and entirely policy-driven rather than customer-focused. I understand companies need policies, but good customer service also requires fairness and common sense. Based on my experience, I cannot recommend Disk Drill or CleverFiles.