No refund for flight cancelled by the airline…
Booked a round trip InterCaribbean Airlines flight from Puerto Rico to Tortola with Underpricer, via Kayak. (Lesson Learned #1: Use Kayak for research but book your flights directly with the airline, not with Underpricer.) InterCaribbean canceled our return flight less than 24 hours before departure time. To make our connecting flight home, we had to purchase tickets at an additional cost of $748 on top of the original $620 round-trip fare. When I requested a refund, InterCaribbean said I needed to speak directly with Underpricer. Underpricer offered us a $140 credit (23% of the original round-trip fare) and said the rest had already been paid out and could not be refunded. I appealed and they ended up just closing out our request. So at this point we have spent a total of $1,368 for two 40-minute flights. Underpricer has also claimed that the terms of the ticket purchase I agreed to said that the tickets were non-refundable. I assume this means that they think that I agreed that they could keep the money whether I received anything in return or not. (Lesson Learned #2: don't ever do business with Underpricer again.)