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Alexis

美国

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Novo

Closed my account without any warning

I banked with them for 4 years and then yesterday they closed my account without any warning, claiming the account was inactive for 130 days, despite receiving multiple transactions in that timeframe. I had wire transfers from international clients expected this week that are getting bounced back and with rent and bills due they put me in a horrible situation. They refuse to reinstate my account with no phone number to call. They said there is no minimum balance required yet if I only kept $0.01 in the account this wouldn’t have happened??? And they claimed they sent me an email notice to warn me before account closure which isn’t true! I wasn’t even notified my account was closed until I tried to login and it said my password was incorrect, and after resetting it they said my account was permanently closed! I can’t believe this is how they treat loyal customers, especially small businesses. What a joke. Never in my life have I had a “bank” treat me like this.

2026-05-28