Charged for Product NOT Supplied
I've been a Henry Meds customer for more than a year. I had a great experience until recently. My card was charged, but my prescription was not sent. I called and left messages with their answering service, sent messages through the patient portal and emailed support...about a dozen contacts within a week. I still have gotten no response. My quarterly blood work is also past due because Henry Meds has not sent the paperwork. It's like they broke up with me, but still charging me for services and products NOT being supplied. Seems fraudulent and criminal. Henry Meds made a bot response to this review to email them at their support email address. I sent multiple emails to that address prior to this review with NO RESPONSE. Their bots work, but their support team doesn't seem to. Henry Meds finally emailed me after a week of calls and messages. They admitted their error, refunded my charge for product-not-recieved, and renewed my prescription. In the end, they did the right thing. The week of non-response was frustrating to say the least. Hopefully, things are back on track now.