I have been a client of Evolve for over…
I have been a client of Evolve for over a year and it has been a negative experience throughout the process. The agent who set up my account promised I’d be able to include a link to a video featuring my unique property, but once it was set up I was transferred to an overseas facility who told me that I couldn’t. I was also told their 10% booking fee is less than if I listed directly with Airbnb. That’s not true, I called Airbnb and they charge 3%. They also hooked me up with a cleaner that charged $150 a visit, but I ended up cleaning the house myself because it was making the booking costs prohibitive to the guests. Since I was already obligated to the service for a trial period I expanded that to a year only to find the bookings to be sporadic, with under 10 in a year. When I requested a call from customer service to discuss this, I didn’t get one. The final straw is a review that criticized my home for having stairs and three floors, something clearly stated in the description. Evolve refuses to remove the review as though I can hardly restructure the house to meet the client’s satisfaction. Evolve is inefficient and not homeowner friendly!