Maytag service directed me to VIA…
Maytag service directed me to VIA Appliance Repair to fix my Washing Machine. It was throwing an error code that I gave to the service technician when I made my appointment. They ordered a part before ever looking at my machine and cancelled my appt without notifying me. They rescheduled the appt for a week later when the part came in. The technician came and replaced the part, but it did not fix the problem. He diagnosed the issue and informed me that I needed a different part. I paid a total $331.33. He came back a week later with the new part. He installed the new part, but again it did not correct the problem. He then advised me that the issue could be any of several other parts, but he was not sure. He wanted me to pay for another part, wait another week, and let him "try" that. He could not tell me with any degree of certainty that this next attempt would fix my issue. In fact, he told me it could be one of several other parts including possibly the mother board. Part of the $331.33 I paid was a $139.00 Diagnostic fee. Since they never diagnosed what was actually wrong with my washing machine, I believe they owe me $139.00, however, VIA has told me that fee is non-refundable. The technician was very nice and polite, but he was not able to diagnose the issue, nor could the several individuals he called. They just wanted to keep trying new parts (by the way they won't order parts unless you pay for them in advance). Beware of this company. They claim to repair many appliances but all they are really doing is looking at a tech manual and attempting to diagnose your issue, they are not specialists in anything! Buyer BEWARE!