I am beyond disappointed with my…
I am beyond disappointed with my experience with nike.com customer service and product quality. I purchased a $100 pair of leggings that started pilling shortly after purchase. After contacting customer service, they agreed to replace them. The replacement pair arrived with obvious holes in the right leg. I contacted customer service again and was told to send them back for another replacement. After shipping them back, Nike literally sent the SAME damaged pair back to me with a note claiming their inspection “found nothing wrong.” The holes are extremely obvious. When I asked if I could simply send photos as proof, I was told they don’t accept pictures. Now they expect me to ship the leggings back AGAIN and just hope someone actually inspects them this time. For a company worth billions, this level of quality control and customer service is embarrassing. Customers should not have to fight this hard over defective clothing — especially after spending $100 on leggings. This entire experience has been frustrating, time-consuming, and honestly ridiculous. I used to trust Nike quality, but after this experience, I will not be purchasing from them again.