Dead scorched Dogwood
As of 6/11/2026 still waiting for someone to reach out and communicate the status of resolving our issue. We've been TruGreen customers for a couple of years and up until this issue we've had great success with our lawn care. On 5/6/2026 we had the TruShrub Bark and Foliage Protection service completed. Within 12hrs or less, our beautiful Dogwood of over 4 years died. Both my husband and I have made numerous phone calls, email requests and were told that someone would be getting back with us. I was told just yesterday this issue still had an open ticket and would be escalated. The lack of communication is beyond unprofessional. We are at 16 days with our dead tree, and no communication from anyone. My husband was told that he would hear back from Ryan on 5/18 and still nothing. We sent a section of a branch to the Kenton County Agricultural Extension Office and they confirmed it died due to leaf scorch from a chemical. I will take this as far up as it needs to go in order to have our beautiful tree replaced. We continue to receives bills for this service, unreal.