Banned from support for trying to get a support agent to engage with me regarding an issue.
Support agent Logen has blocked my access to the entire support section of steam for an entire month. I can not make any tickets whatsoever. Had to send approximately seven support tickets (Not automated refund requests) outlining my issue that made a game unlaunchable due to an update; something people often claim that steam is "understanding" about. I experienced the absolute opposite. Support agents simply copied and pasted boilerplate without recognising the game as not launchable. A ticket finally gets escalated after 8 days of back and forth "2 hours 14 days" and that's when they decide to entirely lock me out of support as a whole. If I get hacked in the next month which is unlikely but never impossible, I am entirely out of luck, I will have lost my account and have no recourse for contacting support. You would almost certainly think it better for a support agent to actually engage with a consumers issue, rather than punish them for seeking recourse for a game that is no longer as described or fit for purpose. I'm glad some people are being offered entire games as an offer of goodwill for issues with their steam controller shipping, but realize you in the very very slim majority, steam will not help you in the future and would rather punish you in such an over the top manner instead of refunding you £3.99. Experience has entirely disenchanted me with the company as somebody who has been with steam since 2011 and barely ever requested refunds, maybe 10 total in my life. No chance I'm ever buying a steam frame or steam machine after this experience.