Very disappointing experience with Roborock
Very disappointing experience with Roborock, both in terms of product quality and customer service. After an initial issue, my robot vacuum was sent for repair and underwent a major intervention with multiple internal components replaced. However, once returned, the device came back with a new defect (constant Wi-Fi disconnections), making it essentially unusable. For over three weeks now: - I have followed all requested troubleshooting steps; - the product has already been repaired once; - the issue remains unresolved. Instead of providing a definitive solution, customer support keeps asking for additional tests on my side (network checks, hotspot tests, etc.) and attempts to attribute the problem to my home environment. As a “solution”, I was offered a refurbished replacement, which I consider unacceptable given that I originally purchased a new product and the repair has clearly failed. To date, no proper resolution (new replacement or refund) has been provided. Very frustrating experience and highly disappointing after-sales support. I would strongly recommend carefully considering this aspect before purchasing.