Early adopter, sadder but wiser
Was an early adopter. Purchased last year but it didn't actually ship until after the mowing season was over. Finally got it set up this spring and could not get the mower to power on. Since the chat link does nothing I opened ticket 72603 via email on 5/15. I got an automated response stating they would respond in 48-72 hours. Ha. 10 days later nothing. After periodically unplugging and plugging the power cable in it fired up! Unfortunately after mapping the yard and mowing one time it can't seem to dock. Even if I manually move it directly in front of the dock, it moves itself at an angle and crashes into it and eventually tells me there is an error. I let a bunch of positive youtube videos convince me to buy the product. I should have done more waiting and checking support reviews. A very expensive lesson.