We have been trying for more than 2…
We have been trying for more than 2 mths now to successfully migrate our emails from the system Vodien first set us up for to what they are now suggesting we be on (from Exchange to Titan). This was their suggestion as we were having so much trouble with the system they had us on (constantly asking for passwords - slowing our teams' workflow significantly). We were assured it wouldn't affect our work, that they would perform the migration over the Easter Weekend and everything would happen seamlessly. Well its now 7 weeks since Easter and it still hasn't been completed to our satisfaction. Terrible follow up - terrible service!!! We finally got a support person to help (usually they say somone will get back to us), she helped us set up our Desktops then assured us she would send us information on how to do it on our mobile devices. The information she sent didn't make any sense - we asked for help again - got the usual answer that our call is important and they will escalate (only to not be contacted again ) We managed to find help on line from a different supplier (they listened to us and sent us a video on how to do it - completely different information than what the Vodien Team gave us - the codes where correct however the terminology was much better and inline with our devices) Our Calanders have still not sunk across (something very important for any business) - and we received an email today saying they won't be helping with this!!!! Terrible service!!! Dont use them if you have a choice