Poor Experience On Pelago
The cancellation policy after booking did not match the one indicated in the activity description. Two totally differing details. One says up to 24 hrs prior to activity date with no penalty on the cancellation and the other says beforw midnight of booking date with no penalty on the cancellation. Other activities that I was keen on booking was not clear and had no info on whether hotel pick-up or meet-up at a specific location. I used the Pelago chat to find out but was asked to raise a ticket and this took one day for a reply to come back and by that time, it was too late to book. Overall experience of Pelago has been extremely poor and I can’t seem to be able to make use of my KrisFlyer rewards or discounts on the platform due to the poor service on the platform. It would be worth Pelago doing better filtering of its providers as well on its website. I understand that Pelago has partnered with KKday but have you actually done a quality check on the providers coming through KKday?