I would give them a negive 5 stars if I…
I would give them a negive 5 stars if I could. My new dishwasher was moved by a plumber for diffrent work and they did not reinstall correctly so i got a leak indicator.. saw puls on line and although they came quick, the tech did a sloppy job 10 min assessment said he adjusted it and of it doesn't work from there a big part would have to be changed out which was the first red flag, second he told me for that less than 20 min job he was charging additional on top of the $89 service fee. When the bill was printed the cost came to a ridiculous price $160 and bill stated it was for an hour + for work which was the next red flag, but I paid it cuz thinking that would at least provide a warranty for the work.... nope! Same day got same sensor leak, called back and sent email to the dedicated team for review and not 1 persons ever got back to me.. had to make x5 flipping calls to the support center was told I would get a full refund and then they renigged on that on the last call. Customer service sucked and in the long run I went to thumbtack got a actual tech that came out cleaned and adjusted my unit correctly and paid less than this scrappy puls company... if you are looking for quality services go somewhere else!